How to find your BitLocker recovery key in Windows

Windows may request a BitLocker recovery key if it detects potential security threats, such as unauthorized access or attacks on the system drive. Recovery mode may also be activated due to frequent entry of the wrong PIN code or changes in the boot device in the BIOS.
If you can't find the recovery key to decrypt the drive, we'll tell you where to find it.
1. Check your Microsoft account
If you selected the option to encrypt your drive with BitLocker
- Follow the link: https://account.microsoft.com/devices/recoverykey.
- Sign in to your Microsoft account.
- Find the recovery key associated with your device.
This method works on any device (Windows, Mac, iOS, Android) and in any web browser.

If you have multiple Microsoft accounts, make sure you sign in to the one associated with the computer that requires unlocking. The recovery key will be displayed next to your PC's name or model number.

If you have multiple recovery keys stored on your device:
Note:
- Contact your organization's system administrator or IT department.
- They will help you find the recovery key in your Azure AD account.

Finding a recovery key on a USB drive
Your BitLocker recovery key can be stored on an external storage device, such as a USB flash drive.
- Insert the USB drive into the computer you want to unlock.
- Follow the on-screen instructions or enter the recovery key manually on the BitLocker recovery screen.

Check your cloud storage account
Your BitLocker recovery key can be stored in a cloud storage service, such as
This will help you quickly find the file with the recovery key.

Check TXT or PDF files
- Pay attention to files with names that may contain a recovery key.
- Open documents with different titles—the key may be listed in their contents.

If no matching files are found:
Search for a printout or paper document
When you activated BitLocker, the system might have prompted you to print a recovery key.

What to do if you can't find your recovery key
If your BitLocker recovery key is lost or missing, it's important to know that
- Resetting your PC will delete all your files, apps, and settings.
- If you don't have a backup of your data, it's a good idea to take every step you can to find your recovery key before resetting.
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